RECEPTIONIST JOB DESCRIPTION TEMPLATE

JOB BRIEF

receptionist

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

WHAT DOES A RECEPTIONIST DO?

As a Receptionist, you will be the first point of contact for our company. A receptionist’s duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the company. Furthermore, you will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

In addition, to be successful as a receptionist, you must have a pleasant personality because this is also a customer service role. Next, you should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Also, multitasking and stress management skills are essential for this position. This role may require working in shifts. Therefore, flexibility is a plus.

Ultimately, a receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively. Lastly, a receptionist must execute all administrative tasks to the highest quality standards.

RESPONSIBILITIES

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material such as pens, forms and brochures 
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical duties such as filing, photocopying, transcribing and faxing

REQUIREMENTS & SKILLS

  • Proven work experience as a receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organisational skills
  • Multitasking and time-management skills, with the ability to prioritise tasks
  • Customer service attitude
  • High school degree and additional certification in Office Management is a plus

SALARY RANGE

The monthly salary range for a receptionist is between RM 1,800 to RM 2,500. 

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