Retail Banker Job Description Template

RETAIL BANKER RESPONSIBILITIES INCLUDE: 

  • Assisting with deposit and savings accounts
  • Counseling customers on banking products and services
  • Generating new business by selling to prospective and existing clients

JOB BRIEF

We are looking for a Retail Banker to assist our customers and advise them on their finances. You’ll be the face of our bank and we’ll depend on you to provide high-quality customer service.

In this role, you’ll need to communicate effectively to serve a variety of customers. Excellent people skills and patience are critical to this position. We also expect you to be confident, reliable and quick to resolve issues.

Related link: Top 7 Highest Paying Retail Jobs in 2022

RESPONSIBILITIES

  • Open and close checking and savings accounts
  • Advise customers on financial services such as lines of credit and mortgages
  • Cross-sell products and services
  • Approach and sign on new customers
  • Collaborate with other professionals to ensure high-quality customer service
  • Perform various clerical tasks such as filing
  • Handle customer complaints and solve problems

REQUIREMENTS & SKILLS

  • Proven experience as a retail banker or similar role; sales or customer service experience is a plus
  • Knowledge of retail banking rules and procedures
  • Working knowledge of banking software and MS Office
  • Patience and problem-solving ability
  • Customer-oriented attitude
  • Outstanding communication skills
  • BSc/BA in Accounting, Business Administration or related field

SALARY RANGE

The salary range for a retail banker is between RM 4,200 to RM 5,600.

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