RETAIL BANKER RESPONSIBILITIES INCLUDE:
- Assisting with deposit and savings accounts
- Counseling customers on banking products and services
- Generating new business by selling to prospective and existing clients
JOB BRIEF
We are looking for a Retail Banker to assist our customers and advise them on their finances. You’ll be the face of our bank and we’ll depend on you to provide high-quality customer service.
In this role, you’ll need to communicate effectively to serve a variety of customers. Excellent people skills and patience are critical to this position. We also expect you to be confident, reliable and quick to resolve issues.
Related link: Top 7 Highest Paying Retail Jobs in 2022
RESPONSIBILITIES
- Open and close checking and savings accounts
- Advise customers on financial services such as lines of credit and mortgages
- Cross-sell products and services
- Approach and sign on new customers
- Collaborate with other professionals to ensure high-quality customer service
- Perform various clerical tasks such as filing
- Handle customer complaints and solve problems
REQUIREMENTS & SKILLS
- Proven experience as a retail banker or similar role; sales or customer service experience is a plus
- Knowledge of retail banking rules and procedures
- Working knowledge of banking software and MS Office
- Patience and problem-solving ability
- Customer-oriented attitude
- Outstanding communication skills
- BSc/BA in Accounting, Business Administration or related field
SALARY RANGE
The salary range for a retail banker is between RM 4,200 to RM 5,600.