A Hotel Manager is an experienced professional who oversees the daily operations of a hotel, ensures its efficient administration, and provides strategic direction. They supervise employees, manage budgets, implement marketing strategies, manage customer interactions, and ensure legal and ethical compliance.
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What is a Hotel Manager?
A Hotel Manager is an experienced professional who oversees the daily operations of a hotel, ensures its efficient administration, and provides strategic direction. They supervise employees, manage budgets, implement marketing strategies, and ensure compliance with all applicable laws and regulations.
What is the role of a hotel manager?
A Hotel Manager supervises work at all levels, plans activities, manages budgets and financial information, develops marketing strategies, communicates with customers, addresses maintenance issues, collaborates with external parties, and enforces health and safety standards. They are crucial in enhancing customer satisfaction, expanding customer base, and preserving the hotel’s reputation.
Hotel Manager duties include the following:
Experience as a Hotel Manager or in a comparable
Fluency in English is required; other language skills are an advantage.
Knowledge of all hospitality management best practices and applicable laws and regulations
Job Brief
We are seeking an experienced Hotel Manager to supervise daily operations and provide strategic direction for our hotel. You will organize and oversee the activities of a large and diverse personnel to ensure the profitable operation of the business.
The hotel manager must participate in all aspects of hotel operations. You will be responsible for both handling complaints and developing strategies and reports. You will be the primary point of contact for employees, consumers, and external vendors.
Also, you must be capable of guiding employees to work as a cohesive unit. Therefore, the ideal candidate will be a team member and an effective leader, able to set examples and foster a climate of cooperation.
The objective is to increase customer loyalty and grow our clientele by enhancing our hotel’s reputation.
Responsibilities
Supervise work at all levels (receptionists, kitchen staff, cleaners, office workers, etc.) and establish definite goals.
Plan actions and assign responsibilities to realize the most effective operating model.
Manage budgets and expenses, interpret and analyze financial data, and track sales and profits.
Create and execute an intelligent and effective marketing plan to promote the hotel’s services.
Communicate with customers as needed (welcome them to the facilities, address their complaints, locate remedies to problems, provide information, etc.).
Deal with maintenance issues, staff or equipment shortages, renovations, etc.
Collaborate with external entities such as vendors, travel agencies, event/conference organizers, etc.
Regularly inspect facilities and impose stringent compliance with health and safety regulations.
Requirements and Skills
Experience as a Hotel Manager or in a comparable
Fluency in English; other language skills are an advantage.
Knowledge of all hospitality management best practices and applicable laws and regulations
Knowledge of MS Office; familiarity with hotel management software (PMS) is a plus.
Excellent client service skills and an entrepreneurial mindset.
Decision-making and problem-solving ability
Dependable with the ability to multitask and perform effectively under duress
Outstanding leadership abilities and a keen eye for detail.
A bachelor’s degree in business administration, hotel/hospitality management, or a relevant field is required.
Salary Range
The average monthly salary for Hotel Manager jobs in Malaysia ranges from RM 5,000 to RM 6,600.
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Hotel Manager Job Description