Shift supervisors work in retail, warehouses, or hospitality such as restaurants, cafes and coordinate the daily operations during a shift. Furthermore, they are in charge of maintaining high productivity and a consistently positive customer experience. Additionally, they usually report to the shift manager or the production supervisor.
What does a shift supervisor do?
A shift supervisor overviews the daily activities and how employees perform during their shift. They are responsible for maximising customer satisfaction through handling requests or complaints. They are also in charge of maintaining a tidy and organised workspace stocked with essential supplies, while ensuring that production or service runs smoothly.
Shift supervisor duties include:
Monitoring daily employee performance
Ensuring customer satisfaction
Managing employee schedules
Job brief
We are looking for a skilled shift supervisor to help us create an awesome customer experience and keep things in good order.
On a daily basis, you’ll supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. Furthermore, shift supervisor skills include contributing to the production strategy by knowing the business goals and how to achieve them. You’ll also act as a reference point for employees and customers, ready to fix problems that occasionally arise.
Lastly, you’ll help maintain our business reputation by ensuring daily duties are completed and goals are met.
