Telesales Representative Job Description Template

Telesales Representative Job Description

This template for a Telesales Representative job description is perfect for putting on online job boards or careers pages, and it’s easy to change to fit your company’s needs. Moreover, In-house Telesales Professional and Business Telesales Rep are two similar work titles.

Telesales Representative responsibilities include:

  • Using scripts to contact possible or current customers to tell them about a product or service.
  • Answering questions about the company or its products.
  • Asking questions in order to figure out what a customer wants and to close a sale.

Job Brief

We’re seeking a passionate Telesales Representative to help our company increase sales. You must close sales deals over the phone and keep good customer relationships.

A good telesales agent must be good at talking to people and communicating well. They must be able to talk about goods or services over the phone and deal with complaints and questions without trouble.

Overall, the goal is to help the company grow by bringing in people and making more business.


  • Using scripts to contact possible or current customers to tell them about a product or service.
  • Answer questions about the business or its products.
  • Ask questions to find out what the customer wants and to close the sale.
  • When you need to, send leads to the field sales team.
  • Enter and change details about customers in the database.
  • Take and handle things correctly.
  • Handle complaints to keep the company’s good name.
  • Go the “extra mile” to meet your sales goal and make it easier to sell in the future.
  • Write down important information about calls and sales.

Skills and Requirements

  • Proven experience as a telesales rep or in another sales or customer service position.
  • Proven history of meeting sales goals, ideally over the phone.
  • Knowledge of related computer programs (like CRM software) and phone systems.
  • Ability to learn about goods and services and tell prospects about them.
  • Fluent in English.
  • Good at talking to people and getting along with them.
  • Calm and able to deal with rejection.
  • Excellent skills in negotiating and the ability to solve problems as well as deal with complaints.
  • SPM is required; BSc or BA is a plus.

Salary Range

The average monthly salary for Telesales Representative jobs in Malaysia ranges from RM 3,300 to RM 5,300.

So, post this Telesales Representative job description ads through today!

Anisa is a writer who focuses on career and lifestyle topics in an effort to motivate both job searchers and employers towards greater fulfillment in their professional lives.

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